Refund Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is officially posted by financial institutions, so a short delay may occur.

If you’ve verified your bank account and still haven’t received your refund, please feel free to contact us directly at hongkonggreer@outlook.com. Our team will help you investigate the status of your refund promptly.

Please contact our Customer service at hongkonggreer@outlook.com to get the return address.